Support

Paperloft apps

Email support@paperloft.app, or see Paperloft support for the FAQ.

Atlassian apps

Email support@evidencepair.com.

We reply within one business day.

What to include

• Which app, and the page or action you were using.
• What you did, what you expected, and what happened instead.
• The message the app showed, if any. The app shows a short code with each unexpected error; that code is enough for us to find the detail.
• A screenshot, with any personal data removed.

Please do not send account passwords, API tokens or session data. We never need them.

Other addresses

• Security vulnerabilities: security@evidencepair.com, see the security page.
• Billing: billing@evidencepair.com. Marketplace purchases, trials and invoices are handled by Atlassian, so for those start with your Marketplace account.
• Everything else: hello@evidencepair.com.

Data-integrity issues

If you believe an app has changed something it should not have, or that a history or audit record is wrong, say so in the subject line. We treat those reports as the highest severity.